Privacy Policy for The Kate

Effective Date: May 23, 2025

This Privacy Policy outlines how The Kate collects, uses, stores, and shares your personal information in accordance with federal and state regulations. By applying to live here, residing in the community, or interacting with our services, you consent to the practices described below.

1. Information We Collect

• Full name, phone number, email, and mailing address
• Lease agreements, rent payment records, and payment method details
• Maintenance requests and service communications
• Background checks and application history
• Device data such as IP address, browser type, and usage logs (if using our website or resident portal)

2. How Your Information is Used

• To process applications and screen residents (with your consent)
• To prepare, manage, and enforce lease agreements
• To provide support, respond to maintenance requests, and deliver resident services
• To process and track rent payments and fees
• To send service-related or emergency communications
• To improve building operations, amenities, and resident experience

3. Communication Practices

We may communicate with you via phone, email, or text regarding services, lease terms, or emergencies. Promotional messages are only sent with your prior opt-in.

Text Message Consent (CTIA 5.1.2, TCPA): You may opt into promotional text updates by texting “JOIN” to 940-245-6506. To opt out, text “STOP” at any time. Standard messaging rates may apply.

4. Mobile Information & Text Messaging Privacy (CTIA 5.1.4, 5.2.1)

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information may be shared with subcontractors solely for support services (e.g., customer service), not for advertising.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and service providers essential to delivering our text message services.

5. Use of Service Providers

We may share limited information with trusted third parties that support our operations:

• Payment processors (for secure rent and fee transactions)
• Maintenance and repair vendors
• Application screening providers
• Resident platform providers (e.g. portals, communication tools)

All vendors must comply with strict confidentiality and data protection standards.

6. Payment Information Security

We do not store your credit or debit card information. All online transactions are handled through PCI-compliant third-party payment systems with encrypted transmission.

7. Wi-Fi and Device Use

If community Wi-Fi is provided in shared spaces, activity is not monitored. Usage data, if collected, is anonymized and used solely to maintain service performance and uptime.

8. Data Retention Policy

• Active resident records are retained throughout the lease term
• Post-move-out records are held for 7 years for legal and financial compliance
• Unsuccessful applications are securely deleted within 90 days unless legally required otherwise

9. Video Surveillance Policy

Security cameras are used in common areas to support the safety of our residents and staff. Footage is stored securely and only accessed during safety or security reviews.

10. Data Protection Measures (CTIA 5.2.2)

• Locked facilities and restricted access to sensitive areas
• Use of encryption, firewalls, and secure cloud infrastructure
• Internal access limited to trained, authorized personnel only

11. Security Audits and Compliance (CTIA 5.2.3)

We regularly conduct internal reviews and audits of our data security practices to ensure they align with the latest legal requirements and security standards.

12. In Case of a Data Breach

Should a data breach occur, affected individuals will be notified promptly via email or postal mail, in accordance with applicable law.

13. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your data when applicable by law

To exercise any of these rights, please contact us using the information at the bottom of this policy.

14. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal data from minors.

15. Policy Changes

This Privacy Policy may be updated as needed. Material changes will be communicated through our website or directly via email. Continued use of our services after updates implies acceptance of the revised policy.

16. Contact & Enforcement

For questions, data access requests, or concerns about this policy or your privacy, please contact:

The Kate
726 Scott Ave
Wichita Falls, TX 76301
Phone: 940-245-6506
Email: leasing@thekatewf.com